Frequently Asked Questions
What are the benefits of purchasing with moreyoga.net?
How will my information be safeguarded after I register?
What if I forget my password?
How do I track my order?
Where does moreyoga.net ship and how is shipping calculated for my order?
What is moreyoga.net Return & Exchange policy?
What forms of payment do you accept online?
How do I sign up for email communication from moreyoga.net?
How can I search for products quickly on moreyoga.net?
Where can I find sizing information?
Where can I find product care information?
How can I find out more about your company?
Who do I contact regarding wholesale accounts?
Who do I contact for press inquiries?
How can I find answers to any additional questions I may have?
What are the benefits of purchasing with moreyoga.net?
Detailed product information and streamlined ordering process make shopping a simple experience. As part of the checkout process, you will enter your shipping and billing information. If you register and create your account with moreyoga.net, we will securely keep track of your information to ensure a simplified checkout process. You will also be able to store your address, manage your account preferences and check your order history.
How will my information be safeguarded after I register?
moreyoga.net uses industry standard encryption technology for the checkout process to ensure a safe and secure online shopping experience. This technology makes it impossible for unauthorized parties to read any information you send us via the secure checkout server. Personal information relating to you and your order history are only available to you when you provide the correct password you created. For more information on our privacy policy, click here.
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What if I forget my password?
No worries! If you forget your password, simply visit the My Account page and request to reset your password via your email. For your security, we are unable to give out passwords over the phone or email them to a different email address than the email address that was used to register on the site.
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How do I track my order?
If you are a registered user, login to your account to track your order status. If you are not a registered user with moreyoga.net, your information is not available online. Please simply email Customer Service at [email protected] or call +34620912727 between 9.30am to 4pm Monday to Friday and we will gladly provide this information. You will receive an order confirmation email of your purchased items, followed by a shipping confirmation email once your items have been shipped. Please allow up to 3-4 business days to receive shipping confirmation. If you haven't received your shipping confirmation email after this time period, please email Customer Service at [email protected].
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Where does MOREYOGA ship and how is shipping calculated for my order?
We ship to all destinations. A signature is required upon receipt. Shipping costs will be automatically calculated when checking out. Shipping costs for each order have the freight cost calculated on the weight of the garments within the order and the delivery address location. For additional shipping information,click here.
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What is moreyoga.net Return & Exchange policy?
Customer satisfaction is our passion! You can return the goods to us anytime up to 7 days of receipt for an exchange or refund. In the unlikely event that you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected], or phone +34 620912727(Spain calls) +447766804508 (UK calls). Our address for returns (you can choose whichever is easier for you) is:
moreyoga- Returns
UK address:
Bramble Hayes
Yawl Hill Lane
Uplyme, Lyme Regis
DT7 3RP
Dorset
United Kingdom
Spain address:
Ana Jiménez-moreyoga
Urbanizacion La Resina-Los Almendros 2
29679, Benahavis
Málaga
Spain
For additional information on our return policy, click here.
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What forms of payment do you accept online?
We accept payments with credit cards via PayPal. It is safe and fast and there is no need to have a PayPal account or register.
How do I sign up for email communication from moreyoga.net?
To sign up for our email list, scroll to the middle of our home page and input your email into the email list sign up! You can also unsubscribe at any time by selecting “unsubscribe” at the bottom of any email you receive.
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How can I search for products quickly on moreyoga.net?
Find exactly what you are looking for by entering descriptive Key Words in the Search box in the upper right hand corner of every page. If there is a product you are looking for but can not find, you can always email us to: [email protected]
Where can I find sizing information?
At the bottom of every page, you may also click on Size Chart found in the –Knowledge- section.
Where can I find product care information?
Product Care information is located at the bottom of every page, under the –Knowledge- section.
How can I find out more about your company?
Visit the -About- section, to learn more about us. If you have other specific questions, please send an e-mail [email protected]
Who do I contact regarding wholesale accounts?
If you are a retailer of yoga, pilates and loungewear and would like to carry the moreyoga line, please email us at [email protected] or phone +34 620912727(Spain calls) +447766804508 (UK calls).
Who do I contact for press inquiries?
If you are a member of the media and have an inquiry, please email [email protected].
How can I find answers to any additional questions I may have?
Please call or email [email protected]. and we will be happy answer any other questions.
